Travel Agencies: Turning Inquiries Into Booked, Paid Trips

From a WhatsApp inquiry to a confirmed Omra package — without losing leads along the way.

Travel agencies juggle two very different jobs at once: selling (following up on inquiries, quoting packages, closing deals) and operating (booking flights and hotels with suppliers, managing payments). Most tools handle only one.

What typically falls through the cracks

• Inquiries via phone, WhatsApp and walk-ins aren't tracked in one pipeline — some just get forgotten
• Package pricing (flight + hotel + transfer) is recomputed by hand for every quote
• No visibility into which suppliers (airlines, hotels) are owed what
• Repeat clients and group bookings (schools, associations) aren't tracked as relationships

What Odoo brings

Technova's Agence de voyage package adds a CRM pipeline — new inquiry, qualified, proposal, won or lost — on top of Sales, Purchase and Accounting. An Omra package, a flight, a hotel night: each is a product you can combine into one quote. Supplier bills for flights and hotel reservations are tracked separately from client invoices, so you always know your real margin.